Return Policy

Last Updated: February 2024

Thank you for shopping at Rafmoh Bullion. We want to make sure you have a satisfying shopping experience, and our Return Policy is designed to assist you in case you need to return a product.

1. Eligibility for Returns

We accept returns within [number] days from the date of purchase.
To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

2. How to Initiate a Return

To initiate a return, please [contact our customer support / log in to your account and follow the return process].
Provide your order number, the item(s) you want to return, and the reason for the return.

3. Return Shipping

Customers are responsible for the cost of return shipping, unless the return is due to an error on our part.
We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] business days.

5. Exchanges